Birtley House is dedicated to providing the highest levels of personalised care and nursing, with an emphasis on care of the whole person, and a range of different accommodation options.
The house is steeped in history and is set within a 48-acre estate which offers a vast array of beautifully landscaped Gardens, Lakes, Woodland, Apple Orchard and Kitchen Garden, a real idyllic and unique piece of the Surrey Hills countryside. You may be familiar with the Birtley Estate which hosted the Surrey Hills Woodfair for many years until it outgrew the site, and the annual Sculpture Garden Exhibition in previous years.
Birtley House blends traditional values of courtesy and care with modern, professional nursing care standards to offer Residents a lifestyle which ensures that their personal preferences, independence, privacy and dignity are respected at all times.
Everyone at Birtley constantly seeks to ensure the standard of nursing care is the best available and are in regular contact with national regulatory body Care Quality Commission (CQC). They promote a very open and transparent relationship between connecting Residents’ family members and Residents themselves to the CQC, where they can leave honest feedback of their experience in care. This is followed up with a similar introduction to Carehome UK for service users, which is a verified and trusted national review site, useful for those who are considering Birtley House as their chosen Care Home.
Home from Home Approach
Birtley strives to help everyone who lives here to feel that they have simply moved home, rather than moved into a Home. People often comment that the warm, welcoming and inclusive atmosphere at Birtley House is very different from other care homes they have visited.
“..… a place where she has found great peace and happiness, a home which truly is, for her, a real and much-loved home.”
Numerous Residents’ relatives mention that the ‘home from home’ feeling is one of the most important aspects of the Birtley House ethos, where both Residents and their relatives enjoy the feeling of being part of a big family.
Birtley House’s greatest asset remains the continuity of the Whalley family’s active involvement, which now spans almost 90 years and four generations, together with their determination to offer individual care in a warm and welcoming environment.
The ‘family home’ atmosphere has always been a key factor in the popularity of Birtley. Some Residents who are now moving in, remember generations of their own family living at Birtley, their parents and even grandparents! The continuity here provides a sense of security for the Resident and their families, as they can be sure of the type of experience they can expect from living at Birtley House.